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General Information
Who Are We?
We are PatchedMedia
Firebeacon Farm Firebeacon Lane Marshchapel Louth Lincolnshire LN11 7BE Tel: 01904 380 081 Fax: 01472 388 572 EMail us at: sales@patchedmedia.co.uk |
Returns Information
If for what ever reason; you are not completely happy with your purchase, we offer a 14 day returns policy. This is in accordance with the Distance Selling Directive which can be found here: http://www.hmso.gov.uk/si/si2000/20002334.htm More information on the above can be found here: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html (Please note, we are in no way linked with the above websites or organisations. The above information is provided for your reference only.) Any item deficiencies must be reported within 72 hours in writing. Failure to do this will leave you liable for any damage to the item that may have been caused via courier or other rare circumstance. You must return your item within the 14 day period. We will not be held responsible for delays caused by your postage option (We recommend a registered post option.) The product must be unopened with all original packaging, along with a copy of our Returns form. (Failure to provide the above may result in delays.) Items that do not meet these standards will be returned to customers (P&P fees for that item will be charged). If collection is arranged by us, it must be from the same address to which the item was delivered. Please note: If the courier is unable to obtain your item due to you being unavailable, you will be charged a £15 + VAT wasted couriers fee. This will be debited from your refund once the item has been received. ALSO Please note: All returns must be received with a returns form. Any items which do not contain a returns form will simply not be accepted and returned to you as the customer. DOWNLOAD OUR RETURNS FORM HERE All items must be returned to: NOTE: No refunds/replacements are issued for items returned damaged or with parts missing. Providing your returned item meets the above criteria, we will process a full refund (minus our shipping costs) back to your account within 14 days of receiving your item. Faulty items will be replaced 100% free of charge. If you have any futher questions regarding our returns policy, please call us on 01904 380081. |
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